Digital Delivery Mail Program (DDMP)

Source: Deputy Chief Management Officer (DCMO) Congressional Report on Defense Business Operations

Speed, Security and Productivity

The Digital Delivery Mail Program (DDMP) will provide on-line postal-mail delivery and management services for the Secretary and Deputy Secretary of Defense, and all Pentagon residents. The system’s web interface will increase speed, security, and productivity. Continuity of Operations (COOP) and disaster-recovery capabilities are also enhanced. Customer service will be improved by reducing processing time, and providing digital and hard copy delivery options. Linkage to existing Pentagon Force Protection Agency (PFPA) tracking systems and the Pentagon Dockmaster will increase security and allow a complete audit trail for delivered mail. The system will provide real-time location and accountability of mail. The cost of mail delivery will be reduced over time.

Currently the Defense Post Office (DPO) manually processes and delivers up to 13,000 pieces of mail each day. DDMP sets the foundation to transition to a digital mail sorting and delivery capability. The FY 2010-2011 DDMP/Digital Mail Modernization (DMM) completed a one year pilot program which provided positive results and proof of concept. The time required for manual mail processing and delivery was reduced by 3 hours, and real-time tracking and accountability were improved through the use of integrated material tracking software where manual processes were non-existent. Human capital effectiveness was maximized. The automated mail processing and digital delivery of hard copy mail provided increased metric/measure capture capability and decreased delivery time. Automated tracking records and digital imaging of the incoming mail enhanced security protocols and has provided a clear picture of the volume and type of mail received daily at the Pentagon.

Benefits

The DDMP/DMM system provides an integrated hardware and software solution to create, edit, approve, schedule, and publish information from a centralized office to various systems located throughout the Pentagon Reservation.

  • The DDMP/DMM production implementation plan is designed to incrementally phase in Pentagon Agency/Divisions, with phase one completing in April, 2012.

Future Impact

In support of the Washington Headquarter Service (WHS) mission, DMMP will improve customer service and human capital efficiencies by reducing manual processes, increasing security, and ensuring accountability through accurate reporting.