QUALITY AND PRODUCTIVITY

SELF-ASSESSMENT GUIDE

IDEAS AND SOURCES


TABLE OF CONTENTS

Introduction
Survey Scoring

Climate Survey Scoring - Red Version
Climate Survey Scoring - Blue Version

Survey Scoring - Red Version
Survey Scoring - Blue Version

Ideas and Sources Reference Material


INTRODUCTION

Use the Ideas and Sources Reference manual in 2 ways: First, score your survey using 1 of the 4 scoring sheets provided for you. Make sure to check which survey you completed (either climate survey or survey). Then check which version you completed (red or blue). Use the correctly labeled scoring sheet to find out what you think about quality practices in your organization.

After you've scored your survey, use the reference material to find out what you can do to improve quality performance in your organization. Reference material page numbers are located next to the scores for each quality category.


SURVEY SCORING

For each category, you will obtain a mean score by adding the response numbers you've circled for a set of questions and dividing by the total number of questions. You will not count questions that you may have responded to with N/A.

For example, using the Vision for the Future category, assume that you circled N/A as your response to question 25. Let's also assume you circled a "4" for question 33 and a "5" for question 54. Add these responses numbers (4 + 5 = 9) and enter the 9 in the appropriate box. Place the number of questions you answered excluding N/A in the appropriate box. In this case, the number is 2. Then divide the sum of the responses numbers by 2 (9 2 = 4.50) and enter the 4.50 in the appropriate box. If you had answered all 3 questions, you would add the response numbers for all 3 questions and divide by 3.

One question requires "reverse" scoring. Question 12 is marked with an asterisk and appears in bold. (See Communications example below). This question is worded negatively, thus a response of "6" is scored as "1", a response of "5" as "2", "4" as "3", "3" as "4", "2" as "5", and "1" as "6". Use the corrected score as the response number for those questions.

In all cases, carry out division to 2 decimal places.

EXAMPLES

QuestionsEnter Sum of Response Numbers Number of Questions

(Omit N/A)

Sum NumberCategory Page Numbers
25, 33, 5492 9 2 = 4.50Cooperation -
3, 4, 12* 11311 3 = 3.67 Communications-

If any score is lower than or equal to 3.50, you may want to review the Ideas and Sources material associated with that category. Page numbers are listed next to the category name.


CLIMATE SURVEY SCORING - RED VERSION

CLIMATE CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
20, 46- Awareness of Strategic Challenge
17, 34- Vision for the Future _
1, 13-- -Innovation_
38, 51-- -Quality Philosophy
9, 39-- -Value Systems/Ethics
10, 30-- -Senior Executive Involvement -
47, 48-- -Senior Executive Visible Commitment to Goals -
19, 27-- -Supervisor Role in Quality Improvement -
15, 28-- -Supervisor Concern for Quality Improvement -
6, 37-- -System/Structure for Quality Improvement -
18, 24-- -Awareness of Quality Issues- -
21, 35-- -Attitudes/Morale
25, 33, 54-- -Cooperation
31, 40-- -Work Force Involvement
8, 52-- -Perceptions of Work Environment -
16, 23-- -Social Interactions
42, 56-- -Task Characteristics -
14, 22, 43--- -Rewards/Recognition -
32, 45, 53-- -Customer Orientation -
3, 4, 12* ---Communications -
2, 5-- -Work Unit Input Measures -
11, 29-- -Work Unit Output Measures -
36, 44-- -Work Unit Efficiency Measures -
41, 49-- -Work Unit Effectiveness Measures -
50, 55-- -Work Unit Direct Outcomes -
7, 26-- -Work Unit Impact Measures -



SURVEY SCORING - RED VERSION

CLIMATE CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
52, 130-- -Awareness of Strategic Challenge -
46, 88-- -Vision for the Future
1, 35-- -Innovation
103, 151-- -Quality Philosophy -
27, 107-- -Value Systems/Ethics -
32, 80-- -Senior Executive Involvement -
132, 135-- -Senior Executive Visible Commitment to Goals -
50, 71-- -Supervisor Role in Quality Improvement -
44, 73-- -Supervisor Concern for Quality Improvement -
20, 100-- -System/Structure for Quality Improvement -
48, 64-- -Awareness of Quality Issues -
54, 91-- -Attitudes/Morale-
65, 87, 156-- -Cooperation
81, 108-- -Work Force Involvement -
26, 152-- -Perceptions of Work Environment -
45, 60-- -Social Interactions -
115, 172-- -Task Characteristics -
38, 56, 121-- -Rewards/Recognition -
86, 125, 154-- -Customer Orientation -
5, 10, 34* ---Communications -
4, 17, -- -Work Unit Input Measures -
33, 75 -- -Work Unit Output Measures -
95, 123-- -Work Unit Efficiency Measures -
110, 136-- -Work Unit Effectiveness Measures -
141, 162-- -Work Unit Direct Outcomes -
25, 66-- -Work Unit Impact Measures -

PROCESSES CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
15, 29, 142-- -Diagnosis-
36, 85-- -Warranties/Guarantees
6, 21, 57-- -Supplier Activities -
97, 170-- -Definition (Senior

Executives)

-
37, 93, 140-- -Definition (Work Units) -
70, 126, 149-- -Definition (Work Force) -
129, 137, 155, 171-- -Internal Customer Activities -
77, 104, 138, 143, 146- --External Customer Activities -
11, 61, 84, 167-- -Strategic Planning -
30, 127-- -Organizational Streamlining -
112, 145-- -Investment/Technology -
118, 134-- -Methods/Process Improvement -
109, 169-- -Good Ideas-
16, 74-- -Creativity-
117, 159-- -Quality Training-
13, 31, 79, 83, 120, 124, 128, 148- --Measurement -
90, 101, 119, 166-- -Evaluation-
72, 102, 116-- -Feedback-
41, 59, 174-- -Reward Systems-
82, 164-- -Performance Appraisals -

TOOLS CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
7, 161-- -Assessments-
49, 113, 131, 165-- -Definition (Teams) -
139, 158-- -Measurement/Process Analysis -
22, 69-- -Organizational Development -
9, 14, 157 -- -Awareness-

OUTCOMES CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
47*, 99 ---Work Flow/Delays -
12, 24*, ---Waste -
8, 62* ---Tools/Equipment -
147*, 160 ---Safety -
98, 150-- -Health-
23, 106-- -Staffing-
43, 144-- -Facilities-
28, 105-- -Training-
96*, 122 ---Supplies/Parts -
67, 168-- -Work Priorities-
2, 3*, 39, 40, 63, 92, 94, 153 --- Quality-
51, 173-- -Timeliness-
55, 133-- -Reliability-

RESULTS CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
18, 42-- -Organization Input Measures -
53, 58, -- -Organization Output Measures -
19, 68-- -Organization Efficiency Measures -
76, 163-- -Organization Effectiveness Measures -
78, 114-- -Organization Direct Outcomes -
89, 111-- -Organization Impact Measures -


CLIMATE SURVEY SCORING - BLUE VERSION

CLIMATE CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
11, 37-- -Awareness of Strategic Challenge -
23, 40-- -Vision for the Future -
44, 56-- -Innovation-
6, 19-- -Quality Philosophy -
18, 48-- -Value Systems/Ethics -
27, 47-- -Senior Executive Involvement -
9, 10-- -Senior Executive Visible Commitment to Goals -
30, 38-- -Supervisor Role in Quality Improvement -
29, 42-- -Supervisor Concern for Quality Improvement -
20, 51-- -System/Structure for Quality Improvement -
33, 39-- -Awareness of Quality Issues -
22, 36-- -Attitudes/Morale-
3, 24, 32-- -Cooperation-
17, 26-- -Work Force Involvement -
5, 49-- -Perceptions of Work Environment -
34, 41-- -Social Interactions -
1, 15-- -Task Characteristics -
14, 35, 43-- -Rewards/Recognition -
4, 12, 24-- -Customer Orientation -
45* 53,54 --- Communications-
52, 55-- -Work Unit Input Measures -
28, 46-- -Work Unit Output Measures -
13, 21-- -Work Unit Efficiency Measures -
8, 16-- -Work Unit Effectiveness Measures -
2, 7-- -Work Unit Direct Outcomes -
31, 50-- -Work Unit Impact Measures -


SURVEY SCORING - BLUE VERSION

CLIMATE CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
45, 123-- -Awareness of Strategic Challenge -
87, 129-- -Vision for the Future -
140, 174,-- -Innovation-
24, 72-- -Quality Philosophy -
68, 148-- -Value Systems/Ethics -
95, 143-- -Senior Executive Involvement -
40, 43-- -Senior Executive Visible Commitment to Goals -
104, 125-- -Supervisor Role in Quality Improvement -
102, 131-- -Supervisor Concern for Quality Improvement -
75, 155-- -System/Structure for Quality Improvement -
111, 127-- -Awareness of Quality Issues -
84, 121-- -Attitudes/Morale-
19, 88, 110-- -Cooperation-
67, 94-- -Work Force Involvement -
23, 149-- -Perceptions of Work Environment -
115, 130-- -Social Interactions -
3, 60-- -Task Characteristics -
54, 119, 137-- -Rewards/Recognition -
21, 50, 89-- -Customer Orientation -
141*, 165, 170 --- Communications-
158, 171-- -Work Unit Input Measures -
100, 142-- -Work Unit Output Measures -
52, 80-- -Work Unit Efficiency Measures -
39, 65 -- -Work Unit Effectiveness Measures -
13, 34-- -Work Unit Direct Outcomes -
109, 150-- -Work Unit Impact Measures -

PROCESSES CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
33, 146, 160-- -Diagnosis-
90, 139-- -Warranties/Guarantees -
118, 154, 169-- -Supplier Activities -
5, 78-- -Definition (Senior

Executives)

-
35, 82, 138-- -Definition (Work Units) -
26, 49, 105-- -Definition (Work Force) -
4, 20, 38, 46-- -Internal Customer Activities -
29, 32, 37, 71, 98, - --External Customer Activities -
8, 91, 114, 164-- -Strategic Planning -
48, 145-- -Organizational Streamlining -
30, 63-- -Investment/Technology -
41, 57-- -Methods/Process Improvement -
6, 66-- -Good Ideas-
101, 159-- -Creativity-
16, 58-- -Quality Training-
27, 47, 51, 55, 92, 96, 144, 162- --Measurement -
9, 56, 74, 85-- -Evaluation-
59, 73, 103-- -Feedback-
1, 116, 134-- -Reward Systems-
11, 93-- -Performance Appraisals -

TOOLS CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
14, 168-- -Assessments-
10, 44, 62, 126-- -Definition (Teams) -
17, 36, -- -Measurement/Process Analysis -
106, 153-- -Organizational Development -
18, 161, 166-- -Awareness-

OUTCOMES CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
76, 128* ---Work Flow/Delays -
151*, 163 ---Waste -
113*, 167 ---Tools/Equipment -
15, 28* ---Safety -
25, 77-- -Health-
69, 152-- -Staffing-
31, 132-- -Facilities-
70, 147-- -Training-
53, 79* ---Supplies/Parts -
7, 108-- -Work Priorities-
22, 81, 83, 112, 135, 136, 172*, 173 --- Quality-
2, 124-- -Timeliness-
42, 120-- -Reliability-

RESULTS CATEGORIES

QuestionsEnter Sum of Response Numbers Number of Questions (Omit N/A) Sum NumberCategory Page Numbers
133, 157-- -Organization Input Measures -
117, 122-- -Organization Output Measures -
99, 107, 156-- -Organization Efficiency Measures -
12, -- -Organization Effectiveness Measures -
61, 97-- -Organization Direct Outcomes -
64, 86 -- -Organization Impact Measures -