QUALITY AND PRODUCTIVITY

SELF-ASSESSMENT GUIDE

CLIMATE SURVEY

Department of Defense, Washington, D.C.

Red Version

TABLE OF CONTENTS

Introduction

Survey

Appendix A - Definition of Terms


QUALITY AND PRODUCTIVITY

SELF-ASSESSMENT GUIDE

Description

The Quality and Productivity Self-Assessment Guide is intended to help stimulate thinking about the practices, policies, and attitudes within your organization as they relate to quality improvement. Your answers can be scored in two ways. First, you will be asked to score your own answers and then be invited to read various information, depending upon your scores. If you are asked to return your scores, they may be grouped together with those of your co-workers. No one will know how you responded as an individual, but by looking at "averages," both you (when you get feedback) and your leaders may be helped to find ways to make it easier to get the job done.

Instructions

Complete the questions beginning on page 1 of this booklet. Then, complete the scoring section which begins on page 1 of the companion Ideas and Sources booklet.

Some of the questions ask people to consider the entire organization in their response, and others ask people to think about their immediate department or work unit. Please consider the following as the "organization" and "work unit" as you complete the assessment.

Organization = ___________________________________________________________

Work unit = _____________________________________________________________

If the above blanks have not been filled in, please check for this information (from your supervisor or other designated representative) and complete it prior to answering the questions.

Appendix A contains definitions of terms which you may or may not be familiar with. As you answer questions, please refer to the Appendix if you are not sure about an unfamiliar term.

SURVEY - DEMOGRAPHICS

For each question, place a check mark in appropriate boxes.

( 1) Are you a(n): Employee [ ] Customer [ ] Supplier [ ]

( 2) Are you a(n): Officer [ ] Enlisted [ ] Civilian [ ]

( 3) How long have you served in your current position? 0-6mo [ ] 6mo-2yrs [ ] over 2yrs [ ]

( 4) Are you a manager or supervisor? Yes [ ] No [ ]

Have you ever taken any: Yes / No

Have you ever read any articles or books on:

Continue with survey

DIRECTIONS

A list of statements will be presented. A labeled 6-point scale is presented above each statement or group of statements. In each case, circle the number 1, 2, 3, 4, 5, or 6 which most closely represents how you feel about each statement.

For each statement a choice labeled N/A is available. Circle N/A if the statement does not apply or if you do not know the answer.
strongly disagree disagree somewhat disagree somewhat agree agree strongly agree N/A
1 Managers and supervisors in the organization have the authority to try a promising new approach to doing things. 1 23 4 56 N/A
2 The work unit collects data about its inputs (e.g., resources, staff, etc.). 1 23 4 56 N/A
3 The facts and information needed to do a good job are available to people in the work unit. 1 23 4 56 N/A
4 Effective communication channels exist between work units in the organization. 1 23 4 56 N/A
5 The work unit analyzes/uses data on its inputs (i.e., resources, staff, etc.) to measure success in meeting goals. 1 23 4 56 N/A
6 The structure of the organization is fair game for evaluation and change when process improvements are considered. 1 23 4 56 N/A
7 The work unit measures its products/ services in relation to mission objectives. 1 23 4 56 N/A
8 The work unit has appropriate personnel to get the job done properly. 1 23 4 56 N/A
9 The organization plays an active role in the community regarding its responsibilities to the public on issues such as health, safety, ethical business practices, and/or environmental protection. 1 23 4 56 N/A
strongly disagree disagree somewhat disagree somewhat agree agree strongly agree N/A
10 Senior executives in the organization ask people about ways to improve value delivered to customers. 1 23 4 56 N/A
11 The work unit collects data about its outputs (e.g., its products/services). 1 23 4 56 N/A
12 People in the work unit rely on "the grapevine" or rumors for information. 1 23 4 56 N/A
13 Innovators are the people who get ahead in the organization. 1 23 4 56 N/A
14 There is quick recognition of people for outstanding performance. 1 23 4 56 N/A
15 People in the work unit know that their managers and supervisors will help them find answers to problems they may be having in the workplace. 1 23 4 56 N/A
16 People in the work unit enjoy their co-workers. 1 23 4 56 N/A
17 People in the organization try to plan ahead for changes (such as in customer expectations) that might impact the organization's future performance. 1 23 4 56 N/A
none very few some many most all N/A
18 How many work unit members have seen the organization's formal (written) quality policy? 1 23 4 56 N/A
18.1 strongly disagree disagree somewhat disagree somewhat agree agree strongly agree N/A
19 People in the work unit are challenged by their managers and supervisors to find ways to improve the system. 1 23 4 56 N/A
20 The organization must continually improve the quality of its products and/or services because the competition is always improving. 1 23 4 56 N/A
21 People in the work unit take pride in their work. 1 23 4 56 N/A
22 The rewards used by the organization are worth the effort it takes for a person to achieve one. 1 23 4 56 N/A
23 People in the work unit are friendly with one another. 1 23 4 56 N/A
24 People in the work unit know how to define the quality of work they produce. 1 23 4 56 N/A
25 A spirit of cooperation and teamwork exists in the organization. 1 23 4 56 N/A
26 The work unit knows how its products/services relate to the organization's mission. 1 23 4 56 N/A
27 Managers and supervisors in the work unit ask people for their opinions and ideas about their work. 1 23 4 56 N/A
28 Managers and supervisors in the work unit make the continuous improvement of the work produced top priority. 1 23 4 56 N/A
29 The work unit analyzes/uses data on outputs (products/services) to measure success in meeting goals. 1 23 4 56 N/A
strongly disagree disagree somewhat disagree somewhat agree agree strongly agree N/A
30 Senior executives in the organization follow up on suggestions for improvement. 1 23 4 56 N/A
31 People in the work unit often discuss ways to improve the work produced. 1 23 4 56 N/A
32 The people in the organization who come into contact with customers have the power to resolve customer problems. 1 23 4 56 N/A
33 The environment between management and the union is one of openness, trust, and equality as partners. 1 23 4 56 N/A
34 People in the organization try to plan ahead for technological changes (such as new developments in computer software) that might impact the organization's future performance. 1 23 4 56 N/A
35 People in the work unit believe that their work is important to the success of the organization. 1 23 4 56 N/A
36 The work unit collects data about its efficiency in getting the job done. 1 23 4 56 N/A
37 Work units are structured to support each other. 1 23 4 56 N/A
38 The quality of work produced is the primary focus of the organization. 1 23 4 56 N/A
39 People in the organization are encouraged to participate in quality awareness activities with external groups (professional, local, state, national, trade, business, education). 1 23 4 56 N/A
strongly disagree disagree somewhat disagree somewhat agree agree strongly agree N/A
40 People in the work unit look for ways to improve their work. 1 23 4 56 N/A
41 The work unit collects data about how effectively they're getting the job done. 1 23 4 56 N/A
42 There is ample time for people in the work unit to perform jobs in a professional manner. 1 23 4 56 N/A
43 People who do outstanding work can expect to be rewarded. 1 23 4 56 N/A
44 The work unit analyzes/uses data about its efficiency to improve its processes. 1 23 4 56 N/A
45 The people in the organization who come into contact with customers are considered the most valuable employees in the organization. 1 23 4 56 N/A
46 People in the organization see the continuing improvement of work produced as essential to the success of the organization. 1 23 4 56 N/A
47 Senior executives in the organization regularly review the organization's progress toward meeting its goals and objectives. 1 23 4 56 N/A
48 Senior executives in the organization set examples of quality performance in their day-to-day activities. 1 23 4 56 N/A
49 The work unit analyzes/uses data about its effectiveness to improve its processes. 1 23 4 56 N/A
50 The work unit compares its products/ services to objective standards. 1 23 4 56 N/A
none very few some many most all N/A
51 How many organizational members take the organization's formal (written) quality policy seriously? 1 23 4 56 N/A
51.1 strongly disagree disagree somewhat disagree somewhat agree agree strongly agree N/A
52 Work expectations for people in the work unit are fair. 1 23 4 56 N/A
53 Everyone in the organization understands their role in satisfying customer requirements. 1 23 4 56 N/A
54 There are good working relationships between work units in the organization. 1 23 4 56 N/A
55 The work unit compares its products/ services with its private industry counterparts. 1 23 4 56 N/A


APPENDIX A - DEFINITION OF TERMS

Customer

Any person, company, etc. outside the organization that uses or buys the organization's product or service. A work unit, department, division, person, inside the organization that is dependent upon another work unit, person, department for supplies, products, materials, services, etc.

Mission

The mission of an organization describes its reason for existence. For example, "The ABC Corporation is dedicated to providing top quality food to its customers at reasonable prices".

Senior executives

These are the highest ranking officials in the organization.