Point of Contact:

Fax the request for your free "Performance Assessment Guide" to Jack Denslow, Program Director, DoD Office of the Comptroller, fax 703-491-4911 --

Overview - DoD Performance Assesment Guide

The DoD Performance Assessment Guide is a PC software program designed to help managers assess and improve organizational performance. The DoD Comptroller's Directorate for Performance Measures and Results is developing this decision support tool with the help from over 1,000 government and industry organizations.

The modular design of the Guide provides maximum flexibility by providing the right tools for the right needs. The PC software's seamless interface allows easy access to three modules:

• Quality and Productivity Self-assessment Guide for Defense Organizations
• Guide for Setting Customer Service Standards
• Guide for Developing Performance Measures

The Quality and Productivity Self-Assessment Guide for Defense Organizations is a stand-alone package--printed copy or automated option -- which includes questions about performance improvement topics. Immediate confidential scoring and evaluation are provided to respondents and wok groups, along with prescriptive ideas and sources on how to improve. The Guide identifies the existing organizational culture and management style; helps target processes for change; and establishes a baseline for judging progress over time. Scores can be compared across an extensive database of government and industry participants - 1,900 organizations and 200,000 participants. The Guide's diagnostic and educational design include measurement scores and indicators that link to specific ideas and recommendations for improving future scores.

Future Enhancements

• Incorporate performance measurement questions and guidance for the Government Performance and Results Act, Chief Financial Officers Act, Defense Business Operations Fund, and the Information Technology Management Reform Act.
• Continue to expand the network of organizational users of the Guide by providing them with best practices, ideas, tools, and sources - - including DoD Comptroller policy and guidance -- through electronic media.
• Expand the assessment process to include the organization's customers and suppliers.
• Provide a crosswalk and conversion to the Presidential Quality Award, the government version of the Malcolm Baldrige National Quality Award.

The Guide for Setting Customer Service Standards is a PC software program designed to help managers establish a baseline and track what customers think about the services and products they receive. Questions that make up the sample are questions about key service indicators currently in use by government and industry. The Guide can be used alone or in combination with any of the other modules. The decision support tool allows managers to:

Print and duplicate the sample customer survey
Create tailored customer surveys.
Quickly enter and consolidate survey results.
View results weekly, monthly, quarterly, and annually.
Receive a printout of customer satisfaction result.

The Guide for Developing Performance Measures is an automated tool that links performance measures to specific business areas. This module provides a capability for managers to select or develop their own performance measures, collect data to establish a baseline and track progress, display and print graphs, and receive printouts of performance measurement results. The Guide allows managers to:

• Access a library of generic performance measures grouped by performance measurement type and business area.
• Develop their own set of performance measures by either selecting or modifying those contained in a performance measurement library or adding their own.
• Enter period performance measurement values, data and information.
• Display and print performance measurement graphs and reports.

After performance measures are selected, the user may designate or assign appropriate units of measures, reporting frequencies, performance goals, and statistics for computing control limits.

Frequently Asked Questions

• Coming.

List of Participating Organizations and Points of Contact

The following organizations have offered to provide peer level interaction with other organizations considering performance assessment using DoD tools.

• Coming.

Organization: _______________________________ Point of Contact:____________________________

Department: _______________________________ Autovan/DSN: ____________________________

Address: _______________________________ Phone: ____________________________

_______________________________ Fax: ____________________________

City/State/Zip: _______________________________

____ Yes, I'd like to be included in the Quality and Productivity Self-Assessment Guide database. I've enclosed diskette(s) for data entry. Please send benchmark results.

____ Yes, I'd like to share performance measures that we've developed. I've enclosed a hard copy of performance measures we are tracking. Please notify me when the performance measures database is updated.


_______Please rate the usefulness of this software:

(1) Not at all Useful
(2) Of Limited Use
(3) Somewhat Useful
(4) Fairly Useful
(5) Extremely Useful

What could we do to improve this product? _______________________________________________________

__________________________________________________________________________________________

__________________________________________________________________________________________

How can we better support your use of this product? ________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________

Questions? Call: Mr. Jack Denslow DSN: 224-9153 or (703) 614-9153 Fax: (703) 491-4911

Email: denslowj@ousdc.osd.mil

or write

Comptroller of the Department of Defense
Directorate for Performance Measures and Results
The Pentagon, Room 1A658
Washington, D.C. 20301-1100
attn: Mr. Jack Denslow