Accession Number : ADA463372


Title :   The Impact of Synchronous Text-Based Chat on Military Command and Control


Descriptive Note : Conference paper


Corporate Author : NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF OPERATIONAL AND INFORMATION SCIENCES


Personal Author(s) : Eovito, Bryan A.


Full Text : http://www.dtic.mil/get-tr-doc/pdf?AD=ADA463372


Report Date : JUN 2006


Pagination or Media Count : 38


Abstract : This research assesses the impact of synchronous (real-time), text-based chat on military command and control (C2) processes. Chat use among the services, particularly among joint forces, has evolved in ad hoc fashion to fill gaps in currently fielded C2 systems. This growth-by- improvisation inhibits clear definition of the underlying requirements: precisely what C2 deficiencies are being addressed by text-based chat tools? Or, from a bottom-up perspective: what capabilities do text-based chat tools bring to the war fighter? In this study we employ a broad set of use-cases to further refine why operators use chat based on how they apply chat to their specific combat problems. These use cases include ongoing combat operations in ENDURING FREEDOM, counter-insurgency operations in IRAQI FREEDOM, and disaster relief operations with Joint Task Force - Katrina. The focus of this study is on establishing operators perceived requirements in light of the current capabilities delivered by the existing text-based chat tools. From these reverse-engineered requirements we propose future work to establish these communication capabilities in the next-generation C2 systems.


Descriptors :   *COMMAND AND CONTROL SYSTEMS , MILITARY OPERATIONS , MILITARY REQUIREMENTS , SYMPOSIA , RISK , COMPUTER COMMUNICATIONS , REAL TIME


Subject Categories : COMMAND, CONTROL AND COMMUNICATIONS SYSTEMS


Distribution Statement : APPROVED FOR PUBLIC RELEASE