Accession Number : ADA370079


Title :   Defense Information Systems Agency Management of Trouble Tickets for Electronic Commerce/Electronic Data Interchange


Corporate Author : INSPECTOR GENERAL DEPT OF DEFENSE ARLINGTON VA


Personal Author(s) : Granetto, Paul J. ; Caprio, Kimberley A. ; Shaw, Kent E. ; Colbert, Johnetta R. ; Beets, Robert E.


Full Text : http://www.dtic.mil/get-tr-doc/pdf?AD=ADA370079


Report Date : 28 OCT 1996


Pagination or Media Count : 36


Abstract : The audit objective was to examine the effectiveness of the trouble ticket process and to identify problem areas that, if corrected, would result in fewer trouble tickets. We also reviewed the adequacy of the management control program as it applied to the audit objective.


Descriptors :   *MANAGEMENT PLANNING AND CONTROL , *AUDITING , *ELECTRONIC COMMERCE , CONTRACTS , DATA MANAGEMENT , INFORMATION EXCHANGE , COMPUTER NETWORKS.


Subject Categories : ADMINISTRATION AND MANAGEMENT
      ECONOMICS AND COST ANALYSIS
      COMPUTER SYSTEMS


Distribution Statement : APPROVED FOR PUBLIC RELEASE